Certified Customer Progress Designer (EMEA, 3/2025)

Module 1 - Foundation of JTBD and Customer Progress Design

5. Mar. 17 - 19 h 

Module 2 - Customer Interview Listening and Mapping

7. Mar. 17 - 19 h

Module 3 - Organizing and Conducting Customer Interviews

12. Mar. 17 - 19 h

Module 4 - Using AI to explore Public Domain Knowledge

14. Mar. 17 - 19 h

Module 5 - Interview and Evaluation Practice

19. Mar. 17 - 20 h, 21. Mar. 17 - 18:30 h

26. Mar. 17 - 20 h, 28. Mar. 17 - 18:30 h

02. Apr, 17 - 20 h, 04. Apr, 17 - 18:30 h

09. Apr. 17 - 20 h,  11. Apr. 17 - 18:30 h

14. Apr. 17 - 20 h, 16. Apr.  17 - 18:30 h

Module 6 - Using the AI Companion to Evaluate Customer Interviews

07. May. 17 - 19 h

Module 7 - Data aggregation and insights generation

09. May. 17 - 19 h

14. May. 17 - 19 h

Module 8 - Customer Job Prioritization and Selection

16. May. 17 - 19 h

Module 9 - Ideation using The Wheel of Progress Transmission Canvas

21. May. 17 - 19 h

Module 10 - Customer Progress Design Project Set up and Management

23. May. 17 - 19 h

Module 11 - Individual Coaching Session for your team

2 h, individually, on demand

Module 12 - Individual Coaching Session for your team

2 h, individually, on demand

All times are Central European Time Zone

Course language: English

Materials available in English and German

Special price for first Cohort

Registration end: 28. Feb. 2025